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Gen AI CPQ realized
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AI configure, price, quote (CPQ) realized 

Simplifying CPQ tasks to get to value faster 

What if your sales reps could achieve double their current targets? With the help of generative AI, grand ambition can become a real achievement.

Sales organizations can leverage the power of Gen AI to simplify and streamline CPQ tasks, while also enhancing speed, accuracy, and personalization. With our AI CPQ realized solution, teams can access the game-changing power of Gen AI and automation to unlock powerful new capabilities, like customer-centric configuration, adaptive care, and dynamic price setting, that drive efficiency and deliver a superior customer experience.

With AI CPQ realized, you’ll be better able to transforms sales, using advanced AI to automate configurations, optimize pricing, and deliver precise, personalized quotes – driving faster deals and exceptional customer experiences:

  • Configure quickly and easily: Accelerate lead conversion on key sales phases thanks to automation, and reduce the cost of sales. 
  • Price appropriately: Elevate deal margins with smart solution possibilities and effective pricing policy, and increase price transparency thanks to value-based pricing analysis features. 
  • Quote accurately: Provide the right offer at the right time thanks to personalization possibilities and reduce quotation errors through a single source of truth. 

“Gen AI has been an important component of CPQ solutions for many years, but recently it has gotten smarter, more affordable, and more versatile. With our AI CPQ realized solution, your team receives intelligent support to speed up pricing on quotes, streamline approvals, and ensure consistency across pricing decisions, enabling your team to deliver high-impact experiences that accelerate the path to value.”

Wanda Roland, Vice President, Global Offer Lead Empowered Sales

Client stories

    Revolutionizing Riverty’s CRM capabilities with Copilot for Sales

    In just nine weeks, Capgemini Invent and Riverty redefined CRM engagement, including integrating Microsoft Copilot for Sales to drive efficiency and innovation in sales operations

    Read more

    Subway drives digital transformation to deliver a better brand experience

    Iconic global brand selects Capgemini as its strategic digital-transformation partner

    Read more
    SingEx transforms its customer and sales management process

    SingEx implements Salesforce Sales Cloud to move closer to full digitilization

    Through its partnership with Capgemini, SingEx transforms its customer and sales management processes to stay ahead of the curve

    Read more
    FILA transforms into an experience-driven retailer

    FILA transforms into an experience-driven retailer

    Leveraging new digital strategies helps the brand re-energize the customer journey with a seamless, API-led architecture

    Read more
    Estes Express Lines drives growth with customer service

    Estes Express Lines drives growth with customer service

    In collaboration with Capgemini, Estes Express creates a 360-degree view of the customer in Salesforce to identify new opportunities

    Read more

      Research and insights

      Point of view

      B2B sellers, meet your new Gen AI sales assistant
      Point of view

      Envision a new era of customer service with generative AI  
      Point of view

      Effective investment in generative AI for marketing
      Point of view

      E-commerce 2.0: Outcome-based personalized shopping with generative AI

      Meet our experts

      Alex Smith-Bingham

      Executive Vice President, Group Offer Lead for Customer First; Digital Customer Experience Lead for UK
      “Customer Experience covers all the support and help our clients need between them and their customers. This will range from changing their purpose, their propositions, new capabilities in sales/service/marketing and commerce, immersive experiences, new operating models, and new ways of working and ecosystems. We harness our global capability in strategic innovation (frog), business consulting, DCX solutions, Insight & Data and run operations in technology and business services.”
      Darshan Shankavaram – Our Expert

      Darshan Shankavaram

      Executive Vice President, Digital Customer Experience Global Practice Leader
      Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.

      Raphaël Casteau

      Director, Capgemini Invent
      Raphael is a specialist in marketing, sales, and customer service transformation within the digital and data-driven landscape. Since joining Capgemini Invent in 2012, he has worked with leading companies across various sectors on an international scale. He heads both the Empowered Sales and Tech4Sport teams in France and is currently the Chief of Staff to Capgemini Group Chairman.

      Wanda Roland

      Global Empowered Sales Lead
      With 25+ years in consulting and digital transformation, Wanda drives business growth for Fortune 500 clients. Passionate about innovation and diversity, she has built high-performance teams, mentors talent, and champions digital strategies that enhance customer experiences and unlock new revenue streams.
      Naresh Khanduri – Our Expert

      Naresh Khanduri

      Global Generative AI for CX Lead, Capgemini
      Naresh with over 6 years at Capgemini, currently serves Executive Vice President – Global Head Generative AI for CX. He drives the design and execution of key strategies that differentiate Capgemini in the marketplace. His expertise in Data and Generative AI enhances customer experience across Marketing, Sales, Service, and Commerce, shaping the future of CX through innovative AI applications.

      Paul Harrison

      Head of Microsoft Digital Customer Experience, Europe
      Paul is a business leader who enables clients to reap maximum benefit from innovative yet pragmatic solutions across the breadth of the Microsoft platform. He works with global clients to drive business value and growth and empower customers and employees alike. He is a champion of using technology for good and driving positive change in our communities and the environment.

      Steve Boettcher

      Vice President CSS
      Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.