Solution

Agentic Control and Management by Capgemini

Govern, operate, and secure your digital workforce

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Many organizations are scaling AI agents faster than they can control them without visibility into how many exist, who owns them, or what they’re doing. Others stall entirely, constrained by security and compliance concerns.

While AI agents promise transformative gains in productivity and agility, without full visibility and control they quickly become a source of risk driving shadow AI, identity sprawl, excessive access, audit gaps, and compliance exposure.

Creating an agent-enabled workplace is more than just deploying AI. It’s about embedding governance, lifecycle management, and security into every layer of the digital environment.

Accelerate and de-risk enterprise-wide AI agent adoption with Agentic Control and Management by Capgemini.

When AI agents become your digital workforce, you need a dedicated function to run that workforce. That’s exactly what Agentic Governance, Control, and Management provides, a single, enterprise-grade framework to deploy, secure, and orchestrate AI agents at scale, powered by Microsoft Agent 365.

Our proven five-step approach ensures your digital workforce operates efficiently, securely, and in full alignment with your business goals.

  • Inventory all agents (Microsoft, in-house, third-party, shadow AI) and identify unauthorized or unmanaged deployments
  • Evaluate current identity management, data loss prevention (DLP) policies, threat detection, and observability capabilities against governance requirements
  • Define business objectives, pain points, and high-priority use cases
  • Assess governance maturity using Capgemini Maturity Model
  • Identify compliance gaps, security risks, and priority use cases

  • Set up a unified console across Agent 365, Copilot Studio, and Microsoft Foundry to manage all agents
  • Create agent blueprints covering Entra ID, ownership, permissions, and access boundaries
  • Define security templates with predefined DLP, logging, monitoring, conditional access, and acceptable use
  • Determine managed agentic lifecycle with clear governance gates, release criteria, structured feedback, and review processes

  • Launch Agent 365 Control Plane with a centralized registry and security integrations
  • Onboard pilot agents with validated blueprints, ownership, identities, and policies
  • Enable observability with real-time telemetry, audit logs, and DLP enforcement
  • Activate threat detection and runtime defense

  • Monitor agent compliance, performance, and security in real time
  • Continuously detect threats and scan for unauthorized (shadow) agents
  • Review technical and business KPIs regularly
  • Manage incident handling, defining escalation paths, establishing best practices and knowledge articles

  • Onboard agents under full governance with standardized blueprints and security templates
  • Establish an AI Center of Excellence for long-term governance and AI agent management
  • Implement feedback loops and establish agent retirement processes
  • Ensure agent management drives value, not just compliance

Why choose us?

  • Official Microsoft launch partner for Agent 365, with proven governance frameworks and accelerators
  • Proven delivery of agentic workforce management using Agent 365 and Microsoft 365 Copilot
  • Structured approach to agent design, deployment, and lifecycle management
  • Role-based enablement, AI Centers of Excellence, and change management
  • End-to-end delivery from strategy to operation – we build it, run it, and continuously improve it
  • Support for enterprise-wide agentic transformation from the Agentic Industry Studio

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Control your agentic workplace

Meet our expert

Lukasz Ulaniuk

Lukasz Ulaniuk

Global Portfolio Director, Workplace & Employee Experience, Cloud Infrastructure Services
Lukasz leads Digital Workplace Offer Development at Capgemini’s Cloud Infrastructure Services. He manages development and introduction to the market strategy, advisory and transformative solutions for modern workplace that drive employee productivity and empowerment as well as support clients in achievement of sustainability and adoption targets. Lukasz brings 20 years of professional experience and passion in designing and introducing exceptional experiences to the customers across various industries.

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