What:

  • Domain expertise becomes less dependent on individuals as AI gradually does a more effective job.
  • Highly automated (robotic systems) take over many routine human tasks.
  • The next generation of social and collaboration tools will help to rapidly locate the internal and external people needed to resolve the challenge at hand.
  • The skills people need will shift to information and personnel network management: it’s not about what they know, but how they think and the types of problems they can solve.
  • Technology facilitates the connection of purpose and productivity, selecting work based on a desired impact.

Use:

  • A global media and entertainment company changed the way that work shifts were allocated from fixed allocations to auctions and bids, based on personal preferences.
  • A global fashion brand transformed the way connections were made and information shared between the employees of their stores and back-office.
  • An internationally operating temporary employment agency used advanced analytics and cognitive natural language analysis to automatically and optimally match demand and supply around their pool of temporary workers; Capgemini is now using the same software for its own, internal purposes.

Impact:

  • Enabling the speed of innovation and creativity needed today to stay in touch with the digitally-savvy consumer and employee, becoming more competitive as a result
  • New levels of productivity and engagement
  • Higher levels of compensation and personal job satisfaction for employees through the freedom of selection
  • Reduced cost of operations because larger businesses can operate using a smaller core operating model with a wider, more flexible network of experts on which to draw

Tech: