The 11th edition of the World Insurance Report features interviews with 130 insurance executives and more than 10,500 customer responses from 26 regions across North America, Europe, LATAM and Asia-Pacific.
Our 2018 findings reveal:
- With the insurance industry playing catch-up to deliver superior customer experience, there is still a window of opportunity for insurers to improve their digital agility to attract and retain customers as BigTechs are preparing to establish a presence in the insurance industry.
- As customer expectations and market dynamics rapidly evolve, digital agility will be critical for insurers to predict and respond quickly to shifting customer attitudes, market opportunities, and risks.
- To enhance digital agility, it will be important for insurers to build synergistic InsurTech capabilities at all operational layers―real-time data capture at the customer interface supported by advanced analytics tools―to enable real-time insights and seamless digital execution.
- Only those insurers that foster digital agility will be in a position to develop future-ready operating models based on a digitally integrated ecosystem that will ensure long-term business sustainability.
The World Insurance Report 2018 is available for download at http://www.worldinsurancereport.com/.
The World Insurance Report Interactive Website
View the World Insurance Report website to dive deeper into evolving customer preferences, enhancing digital agility, digital agility maturity and future-ready operating models. The website features graphics that explore customer experience, BigTech disruptors and the importance of digital agility.