Capgemini offers 30 years of experience providing Application Management Services (AMS) through flexible engagement models, managed by service level agreements and supported by industrialized assets. We provide end-to-end capabilities to own and evolve applications. Typical services include: application portfolio assessment, application development, level one user support, level two production support, level three maintenance and enhancement, application environment support, application monitoring, database support, application platform support, application modernization, migration and re-engineering.
While providing an end-to-end solution, Capgemini’s AMS model also provides the flexibility to address specific components effectively. Many of our existing engagements involve all or part of “RUN” services while looking for opportunities for modernization and consolidations. While providing such partial services, we have defined and implemented robust service delivery features to collaborate with other responsible stakeholders like development, testing and business analysis teams.
Experience Where it Counts
Capgemini has worked with leading insurers on AMS engagements to:
- Reduce total cost of application ownership by as much as 40%
- Deliver more than 95% on-time and within budget
- Improve productivity by up to 30%
- Manage service level-driven engagements that achieve more than 90% of critical service-level agreements (SLAs)
Our AMS engagements use CMMi Level 5 certified processes and delivery centers and support the seamless transition of your applications through industrialized process, methodology and tools for knowledge transfer and management.