Today’s citizens and businesses demand an always-on, relevant and consistent government experience.
They expect a retail-grade, multi-channel experience that is just as efficient as the innovative private sector services they’ve become used to.
As todays governments grapple with different approaches to a future that is inevitably digital, they are also struggling to build trust and confidence with increasingly frustrated and dissatisfied citizens. One way for public-sector institutions to temper such dissatisfaction is to ensure that continuous, and often incremental, business transformation becomes the cultural norm and leads to increased customer engagement (as it does in the private sector) by way of cleared lines of communication and ever greater transparency. This approach would also allow governments to address their varying priorities and capabilities in the challenge areas, such as aging infrastructure and applications, cybersecurity, data analytics capacity, or access to needed technical and business skills.
At Capgemini, we recognize that each department of government has its own mission and specificities, and that digital plays a distinctive role for each. It’s not one size fits all.
Leveraging the full breadth of the Group’s capabilities in digital customer experience and its Citizen Service Solution (CSS) offering, Capgemini will design and develop a new seamless end-to-end digital platform that will provide Arbetsförmedlingen with a dynamic specialist case handling and decision support system. Click below and read ahead to find out more…
Read further to find out why Pega is a great fit for your area of government.