World Retail Banking Report 2014: Embracing Digital Transformation

Publish date:

The World Retail Banking Report from Capgemini and Efma offers insights into the relationship between customers and their primary bank through a survey of over 17,000 customers, in-depth discussions with bank executives and case studies, drawing insights from 32 countries across 6 regions. Explore the first decline in global customer experience in three years and […]

The World Retail Banking Report from Capgemini and Efma offers insights into the relationship between customers and their primary bank through a survey of over 17,000 customers, in-depth discussions with bank executives and case studies, drawing insights from 32 countries across 6 regions. Explore the first decline in global customer experience in three years and hear about the digital transformation challenge!

Related Resources

Universal Banking

Capgemini’s Universal Banking Solution unifies customer interactions across the bank’s lines...

Premier Service

Capgemini’s Premier Service Solution combines self-service capabilities with an end-to-end...