World Payments Report 2021: Embracing the Payments 4.X era

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Watch the video on World Payments Report 2021 key findings to explore the impact of customers’ growing digital appetite on the payments industry and the way forward to succeed in the new Payments 4.X era.

The World Payments Report 2021 from Capgemini is the leading source for data, trends, and insights into the global Payments industry and examination of regional non-cash payments trends and key regulatory initiatives.  The 17th edition explores how the pandemic, digitally enthusiastic customers, and escalating B2B2C demand for instant and contactless payments have sparked the Payments 4.X era – an experience-driven environment that is witnessing even more industry consolidation and attracting tech-expert ecosystem players. Download the report at and follow #WPR21




Jeroen Holscher

Expert in Payments

Nilesh Vaidya

Expert in Banking and Capital Markets

Ian Campos

Expert in Core Insurance Transformation

Christophe Vergne

Expert in Payments

Elias Ghanem

Global Head, Market Intelligence, Capgemini Financial Services