A short set of slides that present some key findings from the Report and some questions that insurance companies might like to address.

Now in its fourth year, the World Insurance Report 2011 from Capgemini and Efma addresses recent market challenges around business agility, transformation of the claims process, and operational efficiency. This year’s report offers insights into how leading institutions are refocusing efforts on improving operational efficiency and the client-centricity of their business processes in an environment of rising claims costs and increasing investment income uncertainty.

We present some of the key findings from the World Insurance Report.