Vehicle Recall Management

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Capgemini’s Vehicle Recall Management solution enables OEMs to proactively research potential product issues and effectively manage a recall while maximizing the customer’s perception and experience with the brand.Our solution brings the power of outside-in by detecting potential issues through proactive monitoring of social media feeds or spikes in warranty claims, and bringing this insight into […]

Capgemini’s Vehicle Recall Management solution enables OEMs to proactively research potential product issues and effectively manage a recall while maximizing the customer’s perception and experience with the brand.Our solution brings the power of outside-in by detecting potential issues through proactive monitoring of social media feeds or spikes in warranty claims, and bringing this insight into the investigation process. It also harnesses the data from internal systems to present an integrated, consistent message to the customer across muti-channel, or an inside-out view.

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