Transformation means service is no longer a cost center

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A touchless future will make service the new face of sales

The pandemic changed consumer behavior forever. Research shows 77 percent of consumers will be more cautious about cleanliness, health, and safety in the post-pandemic era.

Touchless service embraces new advanced automation tools that create internal efficiencies and empower both customers and employees with actionable information. Customer service and infield touchpoints powered by these technologies are now the best and, in some cases, the only opportunity to connect with customers.

Capgemini helps companies across industries rethink the journey they provide for both customers and employees in order to provide better experiences. Our talent, tools, and processes help companies and brands leverage digital channels to engage and inspire buyers and consumers.

Read Stop thinking about service as a cost center to support a service transformation and make it the new face of sales.

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