The health insurance industry is evolving and undergoing significant changes. As the risk landscape shifts, it is necessary to improve operational efficiencies, cater to evolving customer preferences, and align better with the changing business environment. Payers must adapt and align their business and offerings accordingly. A tactical approach is required to cater to the emerging risks and needs of the customers. Advancement in technologies such as artificial intelligence, analytics, automation, and connected devices allow insurers to take a proactive approach in managing the changes and enabling them to become a partner to customers, a preventer of risks, all the while continuing to be a payer.
Read our report on Top Trends in Health Insurance: 2020 to understand what strategies insurers are adopting for navigating and aligning with the challenges.
Related Resources
2020/2021 review of our first year on our road to net zero
In July 2020, we announced a strengthened commitment to sustainability with a new ambition to...
Unleash the hidden value in your insurance company’s contact center
If you’re not delivering over-the-top customer experiences, it’s hurting your bottom...
Unleash the hidden value in your bank’s contact center
If you’re not delivering over-the-top customer experiences, it’s hurting your bottom...