Top-10 Trends in Retail Banking: 2018

Publish date:

The proliferation of technology and entry of new players such as FinTechs continues to disrupt the retail banking industry. Augmenting customer experience has been the need of the hour as customers increasingly adopt digital products and services. In pursuit of more nimble processes and innovative approaches, traditional retail banks are enthusiastically investing in digital transformation […]

The proliferation of technology and entry of new players such as FinTechs continues to disrupt the retail banking industry. Augmenting customer experience has been the need of the hour as customers increasingly adopt digital products and services. In pursuit of more nimble processes and innovative approaches, traditional retail banks are enthusiastically investing in digital transformation and FinTech collaboration. With banks under pressure to boost revenues and reduce costs, while delivering better customer experience, they have been investing in emerging technologies such as blockchain, Artificial Intelligence, and Digital IDs. Moreover, banks are automating their processes and increasingly migrating their infrastructure and applications to the cloud to create a seamless customer journey. Many regulations and open-banking initiatives are emerging across the globe aimed at fostering innovation. To stay competitive, banks must remain cognizant of numerous implications from within and from outside the financial services industry. This report explores and analyzes the most high-impact tech trends expected to drive future retail banking ecosystem dynamics.

Infographic

Retail_Banking_Top10_Tr...

File size: 808.35 KB File type: PDF

Related Resources

World Wealth Report 2020 Video

View video on World Wealth Report 2020 key findings and see how hyper-personalized offerings...

World Wealth Report 2020 Infographic

Get an overview of World Wealth Report 2020 findings with our quick-read infographic.

World Wealth Report 2020

This edition of the report explores how hyper-personalized offerings and operating model...