The digital transformation in banking has been ongoing for some time. Legacy banks face threats from digital native banks. Large banks have been shedding legacy systems to keep pace. Digitalization requires a solid foundation in the middle and the back office, with good business processes and data integration. And that is just table stakes for driving new and better analytics, a positive customer experience, and new products and services.
In this webinar we heard from Fortune 500 banking and finance leaders on the challenges and successes they have experienced on their journey to digital-first.
Executives need a playbook to enable the key pillars of digital banking and capital markets:
- An omnichannel and hyper personal customer experience
- Go-to-market agility and resiliency
- A strong back-office foundation
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CEO, Nota by M&T Bank
Partner and Banking & Financial Services lead, Avasant
Banking Practice Head, Capgemini