A Strong Performer in the Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020

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Capgemini positioned among the 12 most significant vendors in Customer Experience Strategy Consulting Practices, Q4 2020

This report, from the independent research firm, analyzed the 12 most significant vendors that matter most and how they stack up. Capgemini’s top scores were in the criteria of CX vision and strategy development, and CX measurement and analysis.

The report states that:

“Capgemini facilitates brand and CX alignment through business innovation. The global consultancy believes that companies improve CX through agile brands, reinvented products, integrated digital and physical touchpoints, and customer-focused operations.”

It goes on to say:

“Capgemini is a standout in its approach to market analysis and CX vision development, which aligns with its mission to help its clients create an aligned brand and CX vision that is responsive to market trends. The firm also has strong industry specializations, as well as strong approaches to job redesign and culture change implementation, which are important to strategy execution. Capgemini’s strengths in CX analytics and data assets help the firm guide clients’ CX transformation decisions.”

When citing client references the report states:

“The consultancy’s reference customers lauded its flexibility and the quality of the work it delivered.”

Fill in the form to download the complimentary copy of the report to understand how you can leverage Capgemini’s customer experience strategies to  transform your relationships with your customers and create experiences which provide rapid and sustainable value, both for your end-customer and your own organization.

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