Shifting Sands: Banking in the Digital Era

Temenos 8th Annual Survey of challenges, priorities, and trends in banking sector published in association with Capgemini. This year’s survey canvassed the opinions of 201 senior bankers covering broad cross-section of regions and bank sectors highlighting how banks’ focus is moving from implementing new regulations to developing right capabilities to retain customers in the face of tougher competition. Banks are increasingly acknowledging that low profitability is a structural rather than cyclical issue. They are responding to these structural challenges by investing in IT systems and innovation, their top two priorities in this year’s survey.