Service as a Strategy

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Manufacturers have adopted differentiating strategies to increase service revenues. A new Capgemini study provides insights into best practices of service management and suggests that a strong service strategy can have a positive impact on financial performance. This executive summary highlights the key findings.

Manufacturers have adopted differentiating strategies to increase service revenues.

A new Capgemini study provides insights into best practices of service management and suggests that a strong service strategy can have a positive impact on financial performance. This executive summary highlights the key findings.