Pursuing the omnichannel customer journey
The market for PoS solutions has changed dramatically. Retailers seek an optimized customer experience across multiple channels and touchpoints, and test new technologies to find the best fit. But is trial and error working?
Likewise, acquisitions, omni-channel strategy, TCO demands, introduction of cloud-based PoS solutions and requests for real time analytics capabilities are further transforming the industry.
And in the process retailers are getting more and more confused about the route to take in selecting a new PoS solution.
A proven PoS vendor evaluation methodology and tool
Because retailers are increasingly confused about selecting new vendors and many lack the knowledge and experience to carry out internal evaluations, Capgemini has developed a tool and proven evaluation methodology to help accelerate the selection process.
The Capgemini PoS tool, supported by Intel, is a crucial part of this process. For over more than ten years, Capgemini has refreshed tool vendor, technology and requirements data, and, as an objective, agnostic integrator, polls all global and select regional PoS vendors regularly for extensive and up-to-date information about their offerings, their capabilities and maturity. Capgemini integrates this data within the tool and exploits this information to provide retailers with a ranked shortlist of PoS vendors that best meet their requirements in weeks rather than months.