Payments and the battle for the customer

Bank accounts traditionally form the cornerstone of a bank since all services provided to customers are clustered around a customer’s accounts. Innovative start-ups in the payment chain pose a very real threat to this core business for traditional banks. While ensuring traditional banks continue to shoulder the compliance burden, players like Google or PayPal are withholding the information-rich payment transaction data from traditional banking institutions so they can no longer see who is buying what, where and when. Capgemini payment expert Antal Ruiter explores the ways traditional banks can keep their piece of the payment chain.