Oracle Service Cloud and Oracle Platform as a Service: Best Practices in a Hybrid Environment

Publish date:

Everyone knows Oracle Service Cloud delivers excellent support for customers, knowledge on the spot, and a top-notch overview of interactions. But what about that last mile, where complex cases are supported and you do not need to switch between multiple applications anymore. Oracle Service Cloud in combination with Oracle Platform as a Service delivers a […]

Everyone knows Oracle Service Cloud delivers excellent support for customers, knowledge on the spot, and a top-notch overview of interactions. But what about that last mile, where complex cases are supported and you do not need to switch between multiple applications anymore. Oracle Service Cloud in combination with Oracle Platform as a Service delivers a centralized portal where information from different sources is combined, enabling you to quickly align with your business demands. This session discusses best practices for Oracle Service Cloud implementations in a hybrid environment, including complex interactions with back-end systems.

Related Resources

Balance by Design

Among this time of disruption and discontinuity, ‘Balance by design’ aims to help...

We Collaborate

It’s time to tap into the phenomenal power of the collaborative Technology Business, even as...

You Experience

The user experience is at the heart of intimacy between an enterprise and its audience,...