Office Depot, a Florida-based global provider of office products and services, wanted to change an existing ERP based collection management platform that was used by the company’s in-house and outsourced collection teams. The company was aiming for a new collections management platform since the current product module did not allow collection agents and dispute resolvers to be as productive as the company wanted and management lacked the ability to proactively monitor their distributed teams’ performance. Office Depot collaborated with Capgemini to find a solution to this critical business problem.
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