Odigo – the Cloud-based Contact Center Solution

Publish date:

Your customer service function is your front line – and getting it right can open up an incredible shop window for your business. Knowledgeable contact center agents delivering a top class service to your customers ensures loyalty, enhances your reputation and, importantly, saves costs. But get it wrong and you risk losing your customers, control […]

Your customer service function is your front line – and getting it right can open up an incredible shop window for your business. Knowledgeable contact center agents delivering a top class service to your customers ensures loyalty, enhances your reputation and, importantly, saves costs. But get it wrong and you risk losing your customers, control and revenue.
 
Many businesses recognize the need to maintain a single, standard contact center that is seamlessly integrated to its CRM – but few businesses are able to undertake this in a controlled and cost-effective manner.
 
Capgemini’s Odigo is a comprehensive, one-stop shop, providing a Cloud contact center solution and carrier, telephony and integration services that deliver outstanding business value.

Related Resources

Exploring new revenue opportunities in 5G

5G networks offer more bandwidth, better latency, and improved reliability. Those...

Competing in the age of customer-centric grocery

The Grocery and Mass Merchandise is in the midst of an intense, prolonged period of...

Data Mastery

Become a Data Master with Capgemini’s Applied Innovation Exchange