Magic Quadrant for CRM and Customer Experience Implementation Services

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Capgemini is proud to be in the Leader’s quadrant in 2021 Gartner Magic Quadrant for CRM and Customer Experience Implementation Services.

In Gartner recent research analysis of CRM and Customer Experience Implementation Services Worldwide, Capgemini has once again been positioned in the Leader’s Quadrant.

This report evaluates 17 service providers for their CRM and Customer Experience Implementation Services according to their ability to execute and completeness of vision. Clients can use this Magic Quadrant to help identify and evaluate providers of these services for their organization.

“We believe that our positioning as a Leader in Gartner Magic Quadrant for Customer Relationship Management and Customer Experience Implementation Services underlines our ability to provide personal, data-backed solutions to help transform our clients’ customer journeys. With a customer-first approach at the core of it all, we’re continuously investing in new technologies and capabilities that enable us to deliver agile and scalable solutions, helping our clients stay ahead of the curve,” said Alex Smith-Bingham, Head of the Global Digital Customer Experience Practice at Capgemini.  

Read the full report to find out more about why Capgemini is a Leader and how you can leverage Capgemini’s CRM and Customer Experience capabilities to better serve your customers and employees.

Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Brett Sparks, Jim Longwood, Chrissy Healey,  Katie Gove  30 April, 2021.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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