Leading Insights from the World Retail Banking Report 2014 by Capgemini and Efma

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For the first time in three years, global Customer Experience has declined reflecting an inflection point in customer expectations. Future customers, mainly Gen Y or millennial, value technology, have high digital expectations, and are the largest users of social media, requiring banks to digitally transform to meet this segment’s expectations. Read the full report.

For the first time in three years, global Customer Experience has declined reflecting an inflection point in customer expectations. Future customers, mainly Gen Y or millennial, value technology, have high digital expectations, and are the largest users of social media, requiring banks to digitally transform to meet this segment’s expectations. Read the full report.

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