For the first time in three years, global Customer Experience has declined reflecting an inflection point in customer expectations. Future customers, mainly Gen Y or millennial, value technology, have high digital expectations, and are the largest users of social media, requiring banks to digitally transform to meet this segment’s expectations. Read the full report.
Related Resources
Put your customer first with connected marketing!
Tackle complexity and improve efficiency of the marketing ecosystem
Healthcare at the Crossroads- the Emerging Business Model: A Point of View
Ideas and strategies that were ground-breaking before the pandemic are not suitable to deal...