A Key Tool for Driving Continual Service Improvement
IT managers should make use of the many standards and frameworks that comprise today’s ‘industry best practice’ such as ITIL, COBIT, CMMi and ISO/IEC 20000. By using process assessments, managers can objectively verify that they have the right processes in place and identify how processes are performing to gain a single, accurate view of the truth about the current ‘as-is’ state.
Armed with that knowledge, they can develop a robust improvement plan to achieve the ‘to-be’ level of performance. An IT Service Management Healthcheck can assess the state of the organization’s processes and assist in developing the desired plan for driving service improvement.