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Take action to improve customer experience across all channels Today’s challenge is to deliver a great customer experience in a multi-channel, digital world. The reason for this is simple: customers now expect sales and service when they choose, from where they choose, using the device they choose. They expect a seamless customer experience […]
Take action to improve customer experience across all channels
Today’s challenge is to deliver a great customer experience in a multi-channel, digital world.
The reason for this is simple: customers now expect sales and service when they choose, from where they choose, using the device they choose.
They expect a seamless customer experience across all communication and service channels.
They expect an “ALL CHANNEL EXPERIENCE”
Technology journalist Charlotte Jee, and Capgemini cloud experts Jean-Marc Defaut and Frank...
Enabling personalized customer engagement in an omni-channel world
Comprehensive services help utilities optimize business agility and customer service
