“We have a top team of more than 14,000 highly talented professionals who are passionate about innovation in addition to a global delivery network that is second to none. Our investments in technology and analytics as well as the development of our Global Enterprise Model provide a solid foundation for delivering world class outcomes for our clients. Technology and analytics are critical to the value BPO can bring to a business and continue to serve as key drivers in the evolution of BPO services. As the industry evolved from a simple labor arbitrage model to a major enabler of business transformation, Capgemini has played a significant role. I’m extremely proud of how far we’ve come over the past 10 years – and we’re just getting started. I truly believe that the value that BPO can bring to global enterprises is only limited by the imagination. What’s next? We have some ideas, so keep reading this and future issues of Innovation Nation to find out.” – Hubert Giraud