Implementation of a System and Service Integration Model at HMRC

Publish date:

Since 2004, we have worked with HMRC to deliver most of their IT through the Aspire contract, which is a collaboration of major providers and an ecosystem of around 450 partners. HMRC needed to align their IT sourcing strategy to the Government’s austerity spending targets and their requirements to introduce both SMEs (Small and Medium […]

Since 2004, we have worked with HMRC to deliver most of their IT through the Aspire contract, which is a collaboration of major providers and an ecosystem of around 450 partners.

HMRC needed to align their IT sourcing strategy to the Government’s austerity spending targets and their requirements to introduce both SMEs (Small and Medium Enterprises) and smaller, more flexible contracts. To help them achieve this, we introduced a System and Service Integrator to integrate and orchestrate these new vendors into their current IT estate.
HMRC expects that the business case will deliver multi-year benefits over five years, without impacting operations. Specifically it will:
  • Reduce IT running costs by over £200 million
  • Introduce competition to lower costs within a multi-supplier model
  • Better exploit innovation, and use more SME suppliers. 

implementation_of_a_sys...

File type: PDF

Related Resources

Capgemini sponsored IDC Utilities’ New Business Models 2018

The Capgemini Global EUC sector commissioned IDC to conduct a study involving about 160...

Marketing disruption 3/7: Online customer feedback influences the customer journey – how firms can utilize it

Customers’ willingness to engage in dialogues has increased with the advent of social media,...

Marketing Disruption 2/7 : The proper use of language in online brand–customer dialogues – five steps for a successful online dialogue

Once brand–customer interactions moved online, they could take place anytime and anyplace. But...

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information