A reliable, flexible connection between end users and business enablement.
For many businesses, the Service Desk is the initial point of contact for the customer, intermediary or end-user. It is essential that this first contact is efficient and cordial. Furthermore, the Service Desk user needs to feel assured that behind the efficient and cordial presentation, there is a competent operation and robust processes aimed at ensuring speedy resolution and prompt reporting. Meanwhile, for the business, it is important that the Service Desk function is cost effective, transparent and controllable, and integrated with all functions in the organization.
Capgemini’s Global Service Desk is a comprehensive set of people, products and standards that enable speedy and satisfactory incident resolution and improve the productivity of the end user.