Global Enterprise Model (GEM) for Utilities

Publish date:

It’s no longer just about keeping the lights on – there are growing complexities in today’s utility industry. Providers are expected to provide customer service, accurate reporting and user-friendly tools while accommodating each customer’s preferred communication method and device. And with rising energy prices, customers have become much more involved in managing their energy consumption and […]

It’s no longer just about keeping the lights on – there are growing complexities in today’s utility industry. Providers are expected to provide customer service, accurate reporting and user-friendly tools while accommodating each customer’s preferred communication method and device. And with rising energy prices, customers have become much more involved in managing their energy consumption and require more support to help them control costs without sacrificing comfort.
 
At the same time, the growing demand for renewable energy coupled with deregulation and decentralized generation is shifting the utilities value chain and forcing operations to become more integrated. This shift is expected to affect 70% of business processes, many of which are complex but still operate manually and independently of other functions, with limited information sharing.

global-enterprise-model...

File size: 732.38 KB File type: PDF

Related Resources

Capgemini Smart Procurement Management

Improved operating margins through cost control and cost minimizations

Capgemini’s AWS Data Analytics Practice

Bringing you expert enabled analytics cloud solutions and services with the power of AWS.

Advantages of a cloud-native strategy in financial services

The traditional information technologies used in financial services are no longer adequate to...

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information