With rising customer expectations and digital demands, it has become imperative for banks to manage the right mix of digital innovation and technology to deliver a great customer experience. It’s no longer enough for banks to be accessible through multiple channels. To deliver an exceptional experience they need to offer consistently excellent service across them all. Capgemini’s Odigo is at the heart of a multi-channel customer contact management that enhances customer experience while making operations more efficient and cost-effective.
To lower TCO firms need to re-examine their core data practices.
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