eGovernment Benchmark 2016

Publish date:

The eGovernment Benchmark 2016 report evaluates how EU countries are progressing with the priority areas of the EU’s eGovernment Action Plan.

The eGovernment Benchmark 2016 evaluates the priority areas of the eGovernment Action Plan 2011-2015. The latest research shows that while European governments succeed in gradually bringing more services online, they should put more emphasis on developing eGovernment services that truly empower citizens and businesses. These services should be:

  • Online available – in 60% of services information and/or a transaction can be done online
  • Mobile friendly – at the moment, only 1 in 3 public websites is easy to read and navigate on a mobile device
  • Online and easy to use – though more services are brought online, the user experience is not advancing
  • Transparent – only in half of the cases, governments provide sufficient information about how a service is delivered

Building digital capabilities can bring acceleration and help governments deliver on the potential of digital.

Related Resources

Digital Transformation

Business Performance is the Ultimate Business KPI

Learn how eAPM fact-consulting approach can help accelerate your transformation and optimize...

Digital Transformation

Marketing Disruption 1/7: The Digital Transformation of Marketing

Interaction and data transparency raise speed of innovation and customer orientation of...

Digital Transformation

Six Budget Considerations for Digital Aviation Transformation

Digital Transformation is underway and it will affect every area of the AA&D ecosystem....

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information