They must improve the client onboarding process, increase operational efficiency, and deliver an optimized client experience across the client lifecycle. This requires a focus on improving the experience across every consumer touch point, and a redesign of existing business processes.
This paper by Capgemini and Fenergo provides insights into how an effective Client Lifecycle Management(CLM) solution can make this possible, enhancing operational efficiency while providing a single, 360-degree client view and total visibility from back office to front office.
