As the Global economy turns digital, Communications Service Providers (CSPs) are faced with challenges and opportunities. On one hand, the industry is being disrupted by the increasing role of third party digital communication services, also known as Over the Top (OTT) services providers, which are bypassing the traditional service providers and have gained great popularity with subscribers. On the other, CSPs have the opportunity to play an important role in the advancement of digital transformation of various industries. Therefore, in this increasingly digital environment, it is vital for CSPs to reinvent their business model and provide new services for the digital age; such as Mobile Money Transactions (MMT), Internet of Things (IoT) and Big Data. This Capgemini Global Telecoms whitepaper discusses in detail the opportunity for CSPs.
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Joint research paper developed by Capgemini Invent and The Climate Group