Customer Experiences Drive Carriers’ Cloud Strategies

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Customer Experiences Drive Carriers’ Cloud Strategies with Capgemini, Amazon Web Services and Aite Group

Capgemini, Amazon Web Services and Aite Group will discuss how technologies such as automation, analytics and artificial intelligence can transform the Customer Experience and drive value for customers and insurance carriers. A few specific points that will be covered include:

    • What is driving a push to better customer experience design across the industry
    • What is driving renewed purpose for underwriting and claims automation as carriers take it up a gear in 2021
    • Driving insights from data to personalize customer coverages
    • Insights into the expected trends regarding carriers’ use of data and analytics, from financial wellness to mobility

Capgemini will talk about their experience delivering both customer experience transformation and cloud strategies for Insurance carriers, and will illustrate this with a Customer Experience transformation case study for a U.S. Insurance carrier

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Hass Khalife
Director, Digital Strategy & Architecture
Capgemini Invent

Hass is a Director of Digital Architecture & Strategy at Capgemini Invent. He focuses on designing and building modern digital omnichannel experiences that enable brands to engage with their customers across a myriad of channels and devices. He focuses on blending strategy and design with industry leading technologies to drive CX transformation and enable personalized, unique customer journeys

Jayme Hart
Business Development – Data and Analytics Solutions for Insurance
Amazon Web Services

Jayme is the AWS Business Development SME for Data and Analytics solutions in the Insurance sector. In this role, he works with carriers to transform how they leverage customer and agent insights, broaden the usage of key data in the underwriting and claims processes, and expand the usage of analytics and data-driven insights across the organization. Prior to working at AWS, Jayme was a Vice President of the Insights and Data Insurance practice at Capgemini.

Stuart Rose
Senior Analyst (Consulting & Research Lead), P&C Insurance Segment
Aite Group

Stuart Rose is a senior analyst on Aite Group’s P&C Insurance practice. He is responsible for market research and delivering strategic advice on applying data, analytics, and technology within the insurance industry.

Manoj Upreti
Senior Analyst (Research and Consulting Lead) Life Insurance & Annuity
Aite Group

Manoj Upreti is a senior analyst with Aite Group’s Life Insurance and Annuity practice. He brings to Aite Group 15 years of experience in product development, market research, and digital transformations in the life insurance, annuity, and retirement industries. Prior to joining Aite Group, Mr. Upreti held leadership roles for major insurers, such as National Life, Transamerica, Genworth, and MetLife.

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