Customer Experience: What’s It All About?

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The definitive overview of customer experience transformation. Customer experience is a concept that many people talk about but far fewer understand or know how to address. This guide explains what customer experience is, why it is critical to your business, and what can be done to improve it: a process that Capgemini Consulting calls customer […]

The definitive overview of customer experience transformation.

Customer experience is a concept that many people talk about but far fewer understand or know how to address. This guide explains what customer experience is, why it is critical to your business, and what can be done to improve it: a process that Capgemini Consulting calls customer experience transformation. Finally, we look at the positive impact of positive customer experience.

Customer_Experience__Wh...

File size: 2.80 MB File type: PDF

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