A Customer Centric Digital Platform for Utilities

Publish date:

Utilities need to manage their customers more effectively – a solution from Capgemini and Pegasystems enables this. New digital technologies like smart metering and smart homes, together with the rise of mobile connectivity and social media, are playing a major role in transforming how utilities and customers interact In most cases, today’s utilities have a […]

Utilities need to manage their customers more effectively – a solution from Capgemini and Pegasystems enables this.

New digital technologies like smart metering and smart homes, together with the rise of mobile connectivity and social media, are playing a major role in transforming how utilities and customers interact

In most cases, today’s utilities have a large number of applications linked together by a complex web of relationships. These use a wide range of channels to bring together divisions and departments, connect key processes, and manage entry and exit points between the core enterprise and customers. Capgemini and Pegasystems have developed a solution that enables utilities to manage multiple channels effectively, delivering enhanced productivity and customer value.

A_Customer_Centric_Digi...

File size: 1.01 MB File type: PDF

Related Resources

GIS Analytics

Vegetation management can be one of the largest line items in your budget. But, constant...

The State of the Art in Agile Software Development

What is the latest in agile software development life cycle (SDLC)? This is a question we...

2020/2021 review of our first year on our road to net zero

In July 2020, we announced a strengthened commitment to sustainability with a new ambition to...