Crisis of Inertia: No. 2 in a 4-Part Series

Publish date:

Just because you have a social media account doesn’t mean you’re improving your customer experience. Your customers divide their attention among simultaneous online activities. Social media offers an unprecedented opportunity to build new, richer relationships with them. Telecommunications companies must be familiar with the platforms, channels and devices that span their customers’ working and personal […]

Just because you have a social media account doesn’t mean you’re improving your customer experience.

Your customers divide their attention among simultaneous online activities. Social media offers an unprecedented opportunity to build new, richer relationships with them.

Telecommunications companies must be familiar with the platforms, channels and devices that span their customers’ working and personal personas in order to reach them with the right information at the right time.

Learn more about how using vehicles like Facebook, Twitter, YouTube, corporate blogs and others can enrich your services and cost effectively improve customer satisfaction.

Crisis_of_Inertia__No._...

File size: 1.29 MB File type: PDF

Related Resources

The new working paradigm

Reaping the benefits of a new way of working.

The secret to scaling Artificial Intelligence

Tune in to our podcast for a glimpse into where AI is today and how far it might take us...