Contact Centre Performance Optimisation

Publish date:

Significant performance improvements through an end-to-end approach to Contact Centre Optimisation For many large organisations, the contact centre is a prime point of interface with their customers. Yet for many customers, contact centres are a continuing source of irritation and frustration. For a contact centre to operate efficiently, a number of pieces in a complex […]

Significant performance improvements through an end-to-end approach to Contact Centre Optimisation

For many large organisations, the contact centre is a prime point of interface with their customers. Yet for many customers, contact centres are a continuing source of irritation and frustration.

For a contact centre to operate efficiently, a number of pieces in a complex jigsaw must be in place: demand forecasting, strategic planning, shift pattern definition and tactical management.

Related Resources

Universal Banking

Capgemini’s Universal Banking Solution unifies customer interactions across the bank’s lines...

Premier Service

Capgemini’s Premier Service Solution combines self-service capabilities with an end-to-end...