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Significant performance improvements through an end-to-end approach to Contact Centre Optimisation For many large organisations, the contact centre is a prime point of interface with their customers. Yet for many customers, contact centres are a continuing source of irritation and frustration. For a contact centre to operate efficiently, a number of pieces in a complex […]
Significant performance improvements through an end-to-end approach to Contact Centre Optimisation
For many large organisations, the contact centre is a prime point of interface with their customers. Yet for many customers, contact centres are a continuing source of irritation and frustration.
For a contact centre to operate efficiently, a number of pieces in a complex jigsaw must be in place: demand forecasting, strategic planning, shift pattern definition and tactical management.
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