Contact Center Modernization-Banking

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Contact Center Modernization

Capgemini’s Contact Center Modernization solution connects together the world-class CRM functionality of Salesforce with Amazon Connect. The solution ensures that call center agents have the most current information about incoming calls before even answering the call. The Amazon Connect integration enables also outbound calling with the ability to automatically document the customer’s response.

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Contact Center Modernization...

File size: 2.59 MB File type: PDF

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