Cognitive Document Processing Services for Supplemental Health Insurance

Publish date:

Drive efficiency and cost reduction by digitizing documents and enabling Straight Through Processing

Globally, the supplemental health insurance market handles millions of documents every year but faces challenges in efficiently processing the large volume of documents, many containing unstructured data.

Several critical functions in the insurance value chain are still managed through paper, including policy submission with proof of eligibility, benefits enrollment, claims and updates to policy for changes in coverage. These unstructured documents are received in several variations like machine-printed, handwritten, with or without signatures and have different compliance needs to validate information.

In North America, within claims processing alone, carriers process on an average of 12 to 15 documents per claim. Most of these documents are in paper form or electronic images of paper documents coming from different channels like mail room, web and mobile upload spanning across the entire customer journey.

CDP For Supplemental Health...

File size: 350.08 KB File type: PDF

Related Resources

Capgemini SE Bylaws as at May 23, 2019

Société Européenne (European Company) with a share capital of €1,338,349,840

Capgemini and IBM

Capgemini and IBM: Your partners for a new generation of doing business.

Capgemini Smart Procurement Management

Improved operating margins through cost control and cost minimizations


By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.


Close cookie information