Chatbot implementation approach for AM projects

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A chatbot is automated software that interacts with a human agent by an online chat conversation via text or text-to speech. It is designed to simulate the way a human would behave as a conversational partner.

This white paper details the implementation process followed for the OIDA chatbot (from Capgemini’s Oracle Solution Center) for one of our major AM project clients using Oracle EBS.

For chatbot implementation in Oracle EBS, the two aspects below must be considered:

  • Technical architecture: Based on the system environment, we need to analyze and decide on which bot framework to go with from the options available.
  • Intelligence and knowledge building: Based on business processes and enterprise idioms, we need to categorize and build an appropriate knowledge base for the bot.

Both aspects are explained in detail.

Download the white paper for more information

 

Chatbot Implementation for...

File size: 777.61 KB File type: PDF

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