Case-as-a-Service: Joining up the story

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Providing efficient and integrated customer service is challenging in large public sector agencies. When hundreds of employees are handling complex queries, how do you offer a ‘one call, matter resolved’ service? Case-as-a-Service from Capgemini and EMC digitizes correspondence and case management, creating a single view of the customer’s issues and routing tasks digitally via workflow […]

Providing efficient and integrated customer service is challenging in large public sector agencies. When hundreds of employees are handling complex queries, how do you offer a ‘one call, matter resolved’ service? Case-as-a-Service from Capgemini and EMC digitizes correspondence and case management, creating a single view of the customer’s issues and routing tasks digitally via workflow so that productivity is enhanced, and costs reduced.

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