Case-as-a-Service: Joining up the story

Publish date:

Providing efficient and integrated customer service is challenging in large public sector agencies. When hundreds of employees are handling complex queries, how do you offer a ‘one call, matter resolved’ service? Case-as-a-Service from Capgemini and EMC digitizes correspondence and case management, creating a single view of the customer’s issues and routing tasks digitally via workflow […]

Providing efficient and integrated customer service is challenging in large public sector agencies. When hundreds of employees are handling complex queries, how do you offer a ‘one call, matter resolved’ service? Case-as-a-Service from Capgemini and EMC digitizes correspondence and case management, creating a single view of the customer’s issues and routing tasks digitally via workflow so that productivity is enhanced, and costs reduced.

Related Resources

Point of Sale: the heart of retailing

Retail industry consolidations, omnichannel strategies, demand for lower Total Cost of...

Inventive Insurer

Evolving customer expectations, new types of risks, emerging technologies, and...

The Smart Digital Store Smart Store Guide

Have you ever had to rush out for a quick trip to the store and end up spending way more time...

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information