Providing efficient and integrated customer service is challenging in large public sector agencies. When hundreds of employees are handling complex queries, how do you offer a ‘one call, matter resolved’ service? Case-as-a-Service from Capgemini and EMC digitizes correspondence and case management, creating a single view of the customer’s issues and routing tasks digitally via workflow so that productivity is enhanced, and costs reduced.
Capgemini is proud to be named as a leader in Everest Group PEAK Matrix® for 5G Engineering Services
The report highlights Capgemini’s sustained relationships with clients, a partnership-based...