Providing efficient and integrated customer service is challenging in large public sector agencies. When hundreds of employees are handling complex queries, how do you offer a ‘one call, matter resolved’ service? Case-as-a-Service from Capgemini and EMC digitizes correspondence and case management, creating a single view of the customer’s issues and routing tasks digitally via workflow so that productivity is enhanced, and costs reduced.
Musings from the HFS F&A Digital Roundtable
Capgemini named as a Leader for U.S., U.K., Nordics, Germany, and Brazil in ISG’s Provider Lens for Next-gen ADM Services
For the second year in a row, ISG has named ADMnext as a leader in every category that it was...