Capgemini named a Leader in Magic Quadrant for Customer Experience & CRM Implementation Services

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In a recent study by Gartner, Capgemini is positioned in the Leaders quadrant. Read to learn more.

January 2018

Capgemini named a Leader in Gartner’s 2018 Magic Quadrant for CRM and Customer Experience Implementation Services

In the recently published Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, 21 services providers were assessed and analysed according to their ability to execute and completeness of vision.

According to Gartner, Leaders in this Magic Quadrant bring a wide range of business, analytic and technical capabilities, including CX and CRM strategy, business transformation consulting, customer analytics, enterprise architecture and design, CRM and other customer-facing technology expertise, industry-specific domain expertise, and business change management.  They demonstrate strong comparative revenue and growth. They can demonstrate the ability to scale across multiple geographic regions. They are delivering with high client satisfaction.

We believe it is due to our market presence, above-average growing market share and our track record and dedication to building solutions for large or complex projects that require a combination of capabilities particularly related to customer experience or commerce. This includes skills within business innovation, CRM technical advisory and implementation.

Our connected capabilities solve whole problems

Capgemini’s Digital Customer Experience (DCX) expertise brings a wide range of competencies that meaningfully connects our clients to their customers and consumers by better connecting and aligning their data, their systems, their enabling processes, their partner ecosystem and their people to create extraordinary mutual value. Over the last year, we are confident that these competencies have been expanded, particularly in regard to digital design and commerce – and namely though multiple acquisitions, including Itelios, Lyons Consulting Group, Idean and Fahrenheit 212.


“We are proud to be recognized as a Leader in Customer Experience and CRM by Gartner. We believe this is a recognition of our continued efforts to better help our clients deliver value at speed for both their customers and their business. In this mission, we have further developed globally our capabilities and accelerators. We are delighted this is, again, acknowledged by Gartner.” Pierre-Yves Glever, Digital Customer Experience Practice Leader at Capgemini.



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