The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analysed the performance of vendors offering healthcare payer business process services. Evaluating vendors on both their ‘ability to deliver immediate benefit’ and their ‘ability to meet client future requirements’, vendors are identified in one of four categories: Leaders, High Achievers, Innovators, and Major Players.
The report acknowledged Capgemini’s focus on digital transformation and differentiating capabilities to support healthcare payer clients to remain agile and competitive in a changing market, by offering solutions for digital consulting and BPO services in plan design, enrolment and eligibility, billing and collections, claims administration, member and provider administration, and care management.
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