Capgemini was identified as a Leader for its capabilities and strengths in the following areas:
- End-to-end capabilities for cloud and multi-process HR services from concept to execution.
- Focus on incorporating digital developments into its HR services, including Digital Employee Operations, Digital Helpdesk, and Digital Learning Operations.
- Emphasis on creating a business case for transformation to the cloud through post deployment HR BPaaS support.
- Heavily leveraging next-generation technological innovations, including robotic process automation, chatbots, machine learning, and artificial intelligence.