Digital now plays a key role in how customers expect to interact and transact with their banks. While most banks have already begun their digital journey, keeping pace with digital consumers is a challenge. According to Capgemini and Efma’s 2015 World Retail Banking Report, customers that are likely to leave their banks is up anywhere from 4% to 12% since last year. There is now a need, more than ever, to have an inseparable connection between new technologies and the business processes to deliver a robust yet agile digital system that simplifies and engages the customers in all his needs.
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