Brochure: Connected Support

Publish date:

Personalized support when, where, and how you need it.

Capgemini has designed a transformative support experience as the focal point of its Connected Employee Experience portfolio. Our Connected Support services provide an exceptional user experience that is both highly efficient and transformative. In addition, we offer a variety of managed support services that address on-site support needs to maximize uptime and enable productivity.  The offering include:

  • My Service Desk provides a personalized user experience with a seamless omni-channel interface that adapts to the user’s preferences and behaviors using predictive and proactive self-service capabilities.
  • Smart Hands Support provides on-site support when and where needed to provide the right skills to support business-critical events.
  • Direct Ship services ensure that your employees remain productive by delivering IT systems, devices, or other assets needed by your employees, often overnight, to meet needs that cannot be resolved remotely online.

To know more about our broader end-user services portfolio please visit Connected Employee Experience .

Connected-Support-Broch...

File size: 808.17 KB File type: PDF

Featured Expert

Arnaud Bonneville

Expert in Cloud Infrastructure Services, End User Services

Related Resources

Connected Employee Experience

Brochure: Connected Collaboration

Bringing people together for better business results.

Connected Employee Experience

Brochure: Secure Remote Working and Collaboration Services

The Digital Workplace has never been as important as it is right now

Connected Employee Experience

Windows Virtual Desktop: Now More Relevant than Ever

We need connectedness now more than ever. Tune in to this interesting conversation around...

Meet our experts

Harman Singh

Expert in Digital workplace solutions and end user experience

Lukasz Ulaniuk

Customer Services in the domains of ChatBot / Conversational AI, Data Science, Digital Adoption and User Experience, Automotive

Chandra Shekhar Mukharjee

Expert in Workplace Service, Niche Digital solutions and Operations Digitalization, Modern Experience Management, Enterprise Mobility