Are you having difficulties in implementing a modern customer experience solution strategy that meets your customers’ needs across all interaction channels, including
mobile and social? Watch this preview of Ajay Verma’s session at Oracle OpenWorld. In the session you’ll hear about best practices for the design and implementation of effective CX strategies adapted to the utilities industry.

“Best Practices in Implementing Cloud, Social, and Mobile CX for Utilities”
Monday, September 29 1:45 – 2:30pm Moscone West – 2007
Ajay Verma, Associate Director, Capgemini
Victor Jimenez, Utilities Executive, Capgemini
Bruno Gapo, Utilities Industry Director, Oracle