Assurance Scoring changes the emphasis to the confident identification of customer applications for automatic processing and for better service at lower cost. Staff can be redeployed to focus on high risk investigations of potential problems.
Related Resources
Unleash the hidden value in your insurance company’s contact center
If you’re not delivering over-the-top customer experiences, it’s hurting your bottom...
Unleash the hidden value in your bank’s contact center
If you’re not delivering over-the-top customer experiences, it’s hurting your bottom...
Gartner 2021 Magic Quadrant for SAP S/4HANA Application Services, Worldwide
Capgemini is pleased to be positioned as a Leader in Gartner’s 2021 “Magic Quadrant for SAP...